This is my review of both Oppo Enco W11 and Flipkart service.
I have used the Flipkart SmartBuy Bluetooth headset for a year. My main purpose was calling, and it did the job perfectly but one fine day due to my running around it got lost. I started looking for an alternative and Oppo Enco W11 was my first choice as it was the only one in the lower end with a type C port.
Oppo Enco W11 regular price on Flipkart is Rs. 2500 but I got it for Rs. 2000 during offer period. The product was delivered and was packed nicely.
The case of Oppo Enco W11 is great looking and had a nice opening and closing feel. Headsets themselves also look and feel great in hand. In the box, there was a type C cable and 2 pairs of different size silicone ear tips.
Pairing with the phone was seamless. The sound of the earphones is like wired earphones costing about Rs. 500-800 in India. So do not buy this as a replacement for wired earphones for sound quality.
The bass is slightly emphasized, mids are decent, and tremble is slightly high as well. The overall sound is muffled and far from crisp sounds from good earphones. I have used most Sony Wired earphones beloved 1500 Rs price, Sennheiser CX300ii, Mi wired earphones, JBL, Audio-Technica ATH-M20x (my daily driver for PC), and AKG K361BT.
Now coming to quality of the product overall and Flipkart service.
The right earbud volume became low and bass-less in a day. I tried different phones and PC but no help. If you read user reviews on Flipkart, many users are facing the same issue.
I returned the product but due to pathetic Flipkart policies only replacement can be made. Flipkart guys called me twice to ask about the issue and replacement was delivered next day.
On opening the box of replacement earbud, it was open box. There was no plastic cover, sticker to seal the box was broken and was fixed with cellophane tape. Inside the product, the sticker was missing. The case and earbuds themselves looked used. Earbud tips had earwax in it. The plastic bag of extra silicone ear tips was also already broken.
This is not the first time it has happened to me. Even when I bought Flipkart SmartBuy Bluetooth earphones, it was not working so I had asked for a replacement and they delivered a used product. They even refused to take it back. So, it is a routine for Flipkart to give a used product as a replacement for the product for earphones. Beware of Flipkart, it’s pathetic policies and products.
Rating (Assuming earbud works)
Built quality: 4/5
Sound quality: 3.5/5
Value for Money: 4/5